Privacy Policy

Last updated: 19 August 2025

BookMyGym (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

By using BookMyGym, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this policy, please do not use our services.

This policy applies to all users of our website, mobile applications, and related services, and forms part of our Terms and Conditions.

We collect information you provide directly to us and information automatically collected when you use our services.

1.1 Personal Information

When you create an account or make bookings, we collect:

• Name and contact details
• Email address and phone number
• Date of birth
• Payment information
• Emergency contact details
• Fitness goals and preferences
• Health information (if voluntarily provided)

1.2 Booking Information

We collect details about your gym bookings including:

• Gym facilities visited
• Classes attended
• Booking dates and times
• Check-in and check-out times
• Membership types and passes purchased

1.3 Usage Data

We automatically collect certain information when you use our services:

• Device information (type, operating system)
• IP address and location data
• Browser type and version
• Pages visited and features used
• Time and date of visits
• App usage statistics

We use the information we collect for various purposes:

2.1 Service Provision

• Process your gym bookings and payments
• Manage your account and memberships
• Send booking confirmations and reminders
• Provide customer support
• Facilitate check-ins at gym facilities

2.2 Communication

• Send service-related notifications
• Provide updates about bookings and memberships
• Share information about new gyms and features
• Send promotional offers (with your consent)
• Conduct surveys and gather feedback

2.3 Service Improvement

• Analyze usage patterns and trends
• Improve our platform and user experience
• Develop new features and services
• Personalize your experience
• Prevent fraud and enhance security

2.4 Legal Compliance

• Comply with legal obligations
• Enforce our Terms and Conditions
• Protect our rights and property
• Respond to legal requests

We share your information only in the following circumstances:

3.1 With Gym Partners

We share necessary information with gym facilities to:

• Facilitate your bookings and check-ins
• Verify membership status
• Handle emergencies (emergency contact info)
• Resolve disputes or issues

3.2 Service Providers

We work with third-party service providers who help us operate our platform:

• Payment processors (Stripe, PayPal)
• Cloud hosting services
• Email service providers
• Analytics providers
• Customer support tools

3.3 Legal Requirements

We may disclose your information if required by law or to protect rights, property, or safety.

3.4 With Your Consent

We may share your information with your explicit consent for specific purposes.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We implement appropriate technical and organizational measures to protect your personal data:

4.1 Security Measures

• Encryption of data in transit and at rest
• Secure servers and databases
• Regular security audits and updates
• Access controls and authentication
• PCI DSS compliance for payment processing

4.2 Your Responsibilities

You can help protect your data by:

• Using strong, unique passwords
• Keeping your login credentials confidential
• Logging out after using shared devices
• Reporting suspicious activity immediately

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

Under data protection laws, you have the following rights:

5.1 Access

You can request a copy of the personal information we hold about you.

5.2 Correction

You can request correction of inaccurate or incomplete information.

5.3 Deletion

You can request deletion of your personal information, subject to legal requirements.

5.4 Portability

You can request your data in a portable format.

5.5 Objection

You can object to certain types of processing, including marketing communications.

5.6 How to Exercise Your Rights

To exercise any of these rights, please contact us using the details in the “Contact Us” section. We will respond within 30 days.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have mishandled your data.

We use cookies and similar tracking technologies to improve your experience on our platform.

6.1 Types of Cookies

• Essential cookies: Required for the platform to function
• Performance cookies: Help us understand how you use our service
• Functionality cookies: Remember your preferences
• Marketing cookies: Used to deliver relevant advertisements

6.2 Managing Cookies

You can control cookies through your browser settings. Disabling certain cookies may affect functionality.

For more information about cookies, visit www.allaboutcookies.org.

Our service integrates with third-party services that have their own privacy policies:

7.1 Payment Processors

We use secure payment processors like Stripe and PayPal. Your payment information is processed according to their privacy policies.

7.2 Analytics

We use Google Analytics to understand how users interact with our platform. You can opt-out using Google's opt-out browser add-on.

7.3 Social Media

If you connect your social media accounts, we access only the information you authorize us to access.

We encourage you to review the privacy policies of these third-party services.

Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16.

If you are under 16, you must have parental consent to use our services. If we learn we have collected information from a child under 16 without parental consent, we will delete that information.

If you believe we have information about a child under 16, please contact us immediately.

We retain your personal information for as long as necessary to provide our services and comply with legal obligations.

9.1 Retention Periods

• Account information: As long as your account is active
• Booking history: 3 years after last activity
• Payment records: 7 years for tax purposes
• Marketing preferences: Until you opt-out
• Support tickets: 2 years after resolution

9.2 Account Deletion

When you delete your account, we will delete or anonymize your personal information within 30 days, except where we need to retain it for legal purposes.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

We will notify you of significant changes by:

• Posting a notice on our website
• Sending an email to registered users
• Updating the “Last updated” date

Continued use of our services after changes indicates acceptance of the updated policy.

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@bookmygym.co.uk
• Data Protection Officer: dpo@bookmygym.co.uk
• Phone: 0800 123 4567
• Address: 123 Fitness Street, London, EC1A 1BB

For data protection concerns, you can also contact the Information Commissioner's Office at ico.org.uk.